Versand

Thank you for your order at Atora Gallery. As our products are made to order (print-on-demand), shipping times may differ from standard retail products.

1. Production & Processing Time

All products at Atora Gallery are made to order.

The processing time is typically 2–5 business days.
This is the time required to produce your order before it is shipped.

2. Shipping & Delivery Time

Once production is complete, your order will be shipped.

Estimated delivery times:

  • Netherlands: 1–3 business days
  • Belgium: 2–4 business days
  • Other EU countries: 3–7 business days

Total delivery time = production + shipping (typically 3–10 business days)

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination
  • Product size
  • Weight

Any free shipping promotions will be clearly indicated on our website.

4. Shipping Carriers

We work with reliable shipping carriers such as:

  • PostNL
  • DHL

Once your order has been shipped, you will receive a tracking number via email.

5. Delays

As our products are made to order, occasional delays may occur.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processes
  • Peak seasons or holidays

6. Order Changes & Cancellations

Because orders are sent into production quickly, it is not always possible to modify or cancel an order after it has been placed.

Please contact us as soon as possible at info@atoragallery.com if you need to make changes.

7. Damaged or Lost Packages

If your order arrives damaged or is not delivered, please contact us within 7 days of delivery at:

info@atoragallery.com

We will provide an appropriate solution, such as a replacement or refund.

8. Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, additional shipping costs may apply.

9. Unclaimed Packages

If a package is not claimed and is returned to us, we reserve the right to:

  • Charge additional shipping fees for reshipment
  • Deduct shipping costs from any refund

10. Contact

For any questions regarding shipping, please contact us at:
info@atoragallery.com